RETURNS & EXCHANGES
We at IceLink strive to make you feel confident in your purchase. If for any reason you are dissatisfied with your purchase, you may return your item(s) based on our Return and Exchange Policy.
HOW TO SEND IN YOUR RETURN/EXCHANGE
YOU NOW HAVE TWO OPTIONS TO RETURN YOUR ITEMS
1. SHIP IT TO US
We offer free and easy returns for all domestic orders within 14 days of purchase.
EXTENDED HOLIDAY RETURNS
Skip the stress this season! Shop gifts with confidence; order between 11/25/2019 to 12/25/2019 and enjoy free returns until January 8th.
- Pack the item securely and affix the mailing label on top.
- Enclose the original or a copy of the packing slip. If you need a different size or product, please note what you would like on the slip.
- If you do not have your original packing slip, please provide us with your order number.
2. BRING IT TO OUR STORE
Bring the item(s) you wish to return to the IceLink Glendale Galleria Location. No receipt, return label, or shipping box necessary! Just provide your email address or order number and your refund will be initiated immediately.
IceLink Glendale Galleria
2231 Galleria Way, 2nd Floor Near Bloomingdales
Glendale, CA 91204
POLICYAll Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Any defected item(s) must be reported the day of delivery. You can send in this request to email@example.com
Refunds are issued to original purchaser present with original sales receipt within 5-7 business days.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Gift returns with receipt can only be exchanged for product of equal value.
Please handle with care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will be subject to a 15% restocking fee, which will be deducted from your refund, or it will be shipped back to you at your expense and a refund will not be granted.
GOT THE WRONG SIZE?
If you only need a size exchange, please do not send the gift box. Just send the item that needs to be exchanged and note the size you would like in the package.
If you need links removed from a bracelet and do not live in the Los Angeles area, you can take it to any jewelry/watch repair kiosk in a mall and they can do it for you. You can also send it into our boutique address below and we can do it, free of charge
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
LOST OR STOLEN PACKAGES
When a delivery confirmation/tracking number is provided, IceLink is not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package.
If a package is unclaimed and is sent back to IceLink, the customer will be responsible for the re-delivery cost; a flat fee of $6.
INCORRECT SHIPPING INFORMATION
If a package is returned to IceLink due to an incorrect shipping address provided by a customer, the customer will be responsible for the re-delivery cost; a flat fee of $6. If customer does not want re-delivery and prefers a refund, IceLink will deduct $6 from the refund. IceLink is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.