RETURNS & EXCHANGES

We at IceLink strive to make you feel confident in your purchase. If for any reason you are dissatisfied with your purchase, you may return your item(s) based on our Return and Exchange Policy below.

Full Price and Regular on Sale Items -eligible for return and exchange within 30 days.

Sample Sale & Final Sale -Items marked final sale or sample sale are eligible for exchange or store credit only -within 30 days. No refunds.

Gifts - Gift recipients with a gift receipt are eligible for store credit or exchange. No cash back or refunds. Sample Sale and Final Sale Items are exempt from extended exchanges and store credit. For gift exchanges, please email us info@icelinkwatch.com with your receipt number.

Online/Store Returns - Online orders are honored for returns 30 days from the point of delivery, not purchase. In-store orders are honored for 30 days return from point of purchase in store. Online returns have a fee of $8 that will be deducted from your total, when the return is processed.

A button that starts your return/exchange.

Live in the Los Angeles area? You can also return/exchange items at our Noho West location.

POLICY

All Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Any defected item(s) must be reported the day of delivery. You can send in this request to info@icelinkwatch.com
Refunds must be accompanied with original receipt. Refunds are issued to the original purchaser and issued to the original form of payment.
Items marked final sale, or sample sale are eligible for exchange or store credit only - within 30 days.
Gift recipients with a receipt, items can only be exchanged for another item or issued store credit for the amount paid. No cash back or credit card refund will be issued with a gift receipt. No exceptions.
Please handle with care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will be subject to a 15% restocking fee, which will be deducted from your refund, or it will be shipped back to you at your expense and a refund will not be granted.
Items brought to the store without an original / gift receipt will be offered credit in the lowest sample sale amount the item was sold for. This will be determined by the associate upon inspection and resale condition of the items brought in.
Free gifts don’t have an assigned value and don't qualify towards an exchange or store credit.

GOT THE WRONG SIZE?

If you only need a size exchange, please do not send the gift box. Just send the item that needs to be exchanged and note the size you would like in the package.
If you need links removed from a bracelet and do not live in the Los Angeles area, you can take it to any jewelry/watch repair kiosk in a mall and they can do it for you. You can also send it into our boutique address below and we can do it, free of charge

REFUNDS

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

BOGO PROMOTIONS

If you are returning both qualifying items in your BOGO order, you'll receive a full refund for what you paid.
If you are returning one item and both items in your BOGO order are the same price then you'll receive a 50% refund of what you paid.

LOST OR STOLEN PACKAGES

When a delivery confirmation/tracking number is provided, IceLink is not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package.

UNCLAIMED PACKAGES

If a package is unclaimed and is sent back to IceLink, the customer will be responsible for the re-delivery cost; a flat fee of $6.

INCORRECT SHIPPING INFORMATION

If a package is returned to IceLink due to an incorrect shipping address provided by a customer, the customer will be responsible for the re-delivery cost; a flat fee of $6. If customer does not want re-delivery and prefers a refund, IceLink will deduct $6 from the refund. IceLink is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

CUSTOMER SERVICE HOURS:

Monday - Wednesday 10:00am - 4:00pm
Thursday - Friday 9:00am - 12:00 pm