RETURNS & EXCHANGES

We at IceLink strive to make you feel confident in your purchase. If for any reason you are dissatisfied with your purchase, you may return your item(s) based on our Return and Exchange Policy.

We allow returns  within 21 days of purchase.   

 

 

POLICY

All Returned items must comply with our returns policy:
  1. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. 

  2. Any defected item(s) must be reported the day of delivery.  You can send in this request to info@icelinkwatch.com

  3. Refunds are issued to original purchaser present with original sales receipt within 5-7 business days.

  4. All SALE and SAMPLE SALE items are final sale.

  5. Gift returns with receipt can only be exchanged for product of equal value.

  6. Please handle with care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will be subject to a 15% restocking fee, which will be deducted from your refund, or it will be shipped back to you at your expense and a refund will not be granted.  

      GOT THE WRONG SIZE?

      • If you only need a size exchange, please do not send the gift box. Just send the item that needs to be exchanged and note the size you would like in the package.

      • If you need links removed from a bracelet and do not live in the Los Angeles area, you can take it to any jewelry/watch repair kiosk in a mall and they can do it for you. You can also send it into our boutique address below and we can do it, free of charge

      REFUNDS

      We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

      BOGO PROMOTIONS

      When returning items as part of a Buy One Get ONE promotion, you will be refunded for the lower priced item in the bundle.  If the item returned is a sample sale or marked down, you will get store credit only.

      LOST OR STOLEN PACKAGES

      When a delivery confirmation/tracking number is provided, IceLink is not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package.

      UNCLAIMED PACKAGES

      If a package is unclaimed and is sent back to IceLink, the customer will be responsible for the re-delivery cost; a flat fee of $6.

      INCORRECT SHIPPING INFORMATION

      If a package is returned to IceLink due to an incorrect shipping address provided by a customer, the customer will be responsible for the re-delivery cost; a flat fee of $6. If customer does not want re-delivery and prefers a refund, IceLink will deduct $6 from the refund. IceLink is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

       

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