RETURNS & EXCHANGES

Here at IceLink, we're so confident you'll love your purchase, But if, by some extraordinary twist of fate you're not - check out returns policy below.

Extended Holiday Returns: Purchases made between November 22, 2024, through December 31, 2024, are eligible for exchange or store credit until January 31, 2025. Full-priced items can be returned for a full refund within 30 days of purchase. Gift recipients are eligible for store credit only, not refunds.

Full Price Items  - eligible for return and exchange within 30 days for a full refund.

All Sale Items -All discounted/promo items qualify for exchange or store credit only within a 30-day period. No refunds.Certain exclusions may apply.

Sample Sale Items - Sample sale items may exhibit minor imperfections and will be packaged in plastic baggies.

Pre Order Items-This piece is made just for you! Made-to-order pieces cannot be returned for exchange, refund, or store credit. In certain cases, pieces may be exchanged at IceLink’s discretion. When placing an order, you’re agreeing to our terms and conditions. Please keep in mind that the estimated time of arrival (ETA) is not a firm date and may shift due to unexpected circumstances. Unfortunately, we can’t accommodate rush requests. If there is a sizing issue, we are happy to resize the piece accordingly, though any price differences will need to be covered by purchaser. Lastly, pre-orders aren’t eligible for price adjustments.

Live in the Los Angeles area? You can also return/exchange items at our Noho West location.

6140 Laurel Canyon Blvd.

North Hollywood CA 91606

RETURNS FAQ

Online/Store Returns -Online orders are honored for returns 30 days from the point of delivery, not purchase.  In-store orders are honored for 30 days return from point of purchase in store. Online returns have a fee of $8 that will be deducted from your total, when the return is processed.

Gifts - Gift recipients with a gift receipt are eligible for store credit or exchange within 30 days. No cash back or refunds. Sample Sale and Final Sale Items are exempt from extended exchanges and store credit. For gift exchanges, please email us info@icelinkwatch.com with your receipt number. 

Gifts with Purchase - Gifts are available while supplies last - Substitutions may occur at the time of fulfillment. If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift. 

Free gifts don’t qualify towards an exchange or store credit. 

Price Adjustments - IceLink is pleased to offer price adjustments on full-price items that are currently in stock, within 72 hours of your purchase. However, please note that price adjustments are not available on discounted or items purchased with another promotional discount. To request a price adjustment, simply send an email to info@icelinkwatch.com within 3 days of your order date. If your order qualifies, we'll refund the price difference to the payment method used for your purchase.

POLICY

1. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Please handle with care when trying on your purchases and return them in the same condition you received them.

2. Any defected item(s) must be reported the day of delivery.  You can send in this request to info@icelinkwatch.com

3. Refunds must be accompanied with original receipt. Refunds are issued to the original purchaser and issued to the original form of payment. 

4. Items brought to the store without an original /  gift receipt will be offered credit in the lowest sample sale amount the item was sold for. This will be determined by the associate upon inspection and resale condition of the items brought in.