At IceLink we stand behind the structural integrity & craftsmanship of all our pieces. Our commitment to delivering the highest level of service hereafter your purchase to ensure your pieces have a lifetime longevity is our promise to you.
Option 1: Drop off at our Glendale Galleria Location
Option 2: Mail in our warehouse (instructions below)
Attn: Repair Department
3012 Riverside Drive 2nd Floor
Los Angeles, CA 90039
Once we receive your item, we will inspect it and contact you with an estimate if applicable. Upon approval and payment, the repair should generally take 7-14 business days unless otherwise stated.
Jewelry is not covered under warranty.
IceLink does not send labels in the event of a returned item or special requests such as (size, color, length) etc. If the client ships the item to us at their expense, IceLink is happy to cover the shipping charge on the way back. Include a note in the package with: your full name, contact number, email address, warranty card/receipt (if applicable), and the requested size.
WATCHES | WARRANTY
The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in workmanship under normal use, it will be repaired or replaced free of charge at the discretion of IceLink Service Center. Any defected item(s) must be reported the day of delivery. You can send in this request to firstname.lastname@example.org. Warranty is valid with proof of purchase (i.e. sales receipt, warranty card).
Generation 6TZ Watches: 1 Year
Presidential Collection Watches: 5 Years
What is not covered?
There is no charge if the issue is covered under warranty. If your issue isn’t covered, you’ll pay an out-of-warranty fee. A return shipping and handling fee will apply to all warranty service.
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