Order Terms & Conditions

Lost or Stolen Packages: When a delivery confirmation/tracking number is provided, IceLink is not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package.

Incorrect Shipping Information - If a package is returned to IceLink due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. IceLink is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Return and Exchange Policy

We at IceLink strive to make you feel confident in your purchase. If for any reason you are dissatisfied with your purchase, you may return your item(s) based on our Return and Exchange Policy.

  • Returns and Exchanges are permitted within 14 days from the purchase date. (Your return shipment must be postmarked within 14 days from receipt of your order) Returns received after 14 days will not be eligible for a refund or exchange.
  • All Returns are subject to a 15% restocking fee pending there are no damages made to the product.
  • All Exchanges are subject to inspection before permission of credit.
  • If the item is returned in  unworn, unused, perfect condition, there will be no restocking fee. 
  • All exchanges are treated as a new order. You will receive a refund for the returned merchandise and then charged for your new order.
  • Item must be unworn, unaltered and in original condition to be accepted for return or exchange with all original certificates and accessories, if applicable.
  • Any defected item(s) must be reported the day of delivery.  You can send in this request to concierge@icelinkwatch.com
  • Refunds are issued to original purchaser present with original sales receipt.
  • Gift returns with receipt can only be exchanged for product of equal value.
  • If you only need a size exchange, please do not send the gift box. Just send the item that needs to be exchanged and note the size you would like in the package.
  • If you need links removed from a bracelet and do not live in the Los Angeles area, you can take it to any jewelry/watch repair kiosk in a mall and they can do it for you. You can also send it in to our boutique address below and we can do it, free of charge

IceLink reserves the right to refuse any return on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

You may ship or bring in items that meet the above conditions to our IceLink Flagship Boutique in West Hollywood, California

IceLink HQ
666 N Kilkea Drive
Los Angeles, CA 90048


M-F 11am-6pm
Sat 11am-4pm
Closed Sundays

Returns by Mail

Here are the basic steps:

  1. Pack the item securely.
  2. Please do not send back IceLink gift boxes with your returns or exchanges. They will cost you more in shipping and cannot be re-used.
  3. Enclose the original or a copy of the packing slip.
  4. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
  5. All return shipping charges must be prepaid.
  6. For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. IceLink is not responsible for any lost and/or stolen packages on the return. Ship the return package to the address indicated on the packing slip:
IceLink Returns Department
666 N Kilkea Drive
Los Angeles, CA 90048

If you are due for a refund, you can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.